- Confirm which credential the screen requests.
- Check spelling, spacing, and capitalisation.
- Wait for a temporary lockout to end before retrying.
- Ask the sender to confirm the recipient password through a separate channel.
- Create a replacement package if the required management key is lost.
Task guides
Troubleshoot a password or lockout
Distinguish a recipient password from a management key and respond to temporary restrictions.
Access problemsSender and recipient3 min